Hey, I'm Miguel Fernandez 👋

Design and development of automation solutions for Workforce Management. Creation of dynamic Excel reports with VBA macros, optimizing data extraction and analysis. Implementation of Power Automate flows integrated with Office365 via GraphQL, connecting multiple sources (Outlook, SharePoint, and Teams) in data pipelines. Development of scripts in VBA and Power Automate Expressions that reduced analysis times by 60%. Experience integrating Microsoft APIs for real-time KPI management and visualization.

Refactoring of a legacy troubleshooting system based on a single flow to a modular architecture with multiple independent workflows (1LED, 3LED, 4LED, SBG8300, reboot). Implementation of dynamic JSON file loading via jQuery and pipelines with `Object.assign`, improving scalability and reducing code complexity. Creation of reusable components (LED chart templates) and state management with `sessionStorage` to optimize user experience. The change allowed moving from a single rigid flowchart to 5 specific flows per device, improving maintainability and development speed of new variants.

Support and diagnosis of modems and routers, as well as home network configuration for clients in English and Spanish. Recognized for maintaining high quality indicators in calls thanks to communication skills (empathy, active listening, and deductive reasoning). My technical background in systems allowed me to provide solutions beyond standard support, which facilitated my incorporation into an internal development side project. This step marked the beginning of my transition to programming and automation, demonstrating initiative, self-study capability, and proactivity in problem-solving.